Frequently Asked Questions
Late Policy
There is a 5-minute grace period for all services. If you arrive more than 5 minutes late, you will lose your appointment and need to rebook.
Please alot time for traffic and time for parking.
For multiple services, we will fit in what we can within the remaining time. Your deposit secures the time booked, not specific services. If we can only complete part of your appointment, you are still responsible for the remaining balance of the services performed.
For example, if you booked two services ( one $20 and one $30 ) totaling $50 and paid a $25 deposit ( 50% of each service ), but only the $30 service was completed, you would owe $15 as the remaining balance. Deposits cover reserved time, and the final balance is based on services provided. If late, you are still responsible for the time booked plus any services completed.
Deposits / Refund Policy
50% Deposits are required to schedule an appointment. Deposits are Non-refundable.
In the event that the appointment is paid in full upfront and you need to cancel, any added funds after the required deposit will automatically be refunded.
In the event that you are unhappy with your service you will be offered to remove or fix the service free of charge but will not be issued a refund.
Cancel / Reschedule Policy
To Reschedule or Cancel your appointment you may do so through your confirmation or reminder emails.
You have up to 6 hours before your service to Reschedule your appointment penalty free. Anything less than 6 hours will result in your deposit being lost and you will have to book a brand new appointment with a new deposit.
All deposits are non-refundable. If you need to Cancel, we encourage you to reschedule instead. Once an appointment is canceled, the deposit will be forfeited. You can reschedule as many times as you need up to 6 hours in advance.
Parking Info
There is free street parking located on N St Asaph past Cameron Street with a 2 hour limit. There is also paid street parking with a 2 hour limit and garage parking across the street.
Please be cautious of the time scheduled for your appointment, that it not exceed your parking limit. If you schedule multiple services that require extra time we recommend parking in the garage as it does not have a time limit for parking.
The closest park mobile zone is located in front of the building on both sides of the street zone code #44018.
Please arrive early to allow enough time for parking. Remember the grace period is only 5 minutes!
What To Do When You Arrive
Finally Me Beauty is located inside of King Street Commons.
Navigate to Finally Me Beauty on the intercom, or use the 4 digit code that can be found in your email and/or text reminder to be buzzed in.
Please wait in the front waiting area once you arrive. Someone will be out to help you shortly. I
f you have any questions text them to 571.473.6593.